New Era warrants the product purchased from our authorized retailers to be free from defective materials and manufacturing defects for the period indicated on the products from the date of purchase.
This warranty does NOT cover defects resulting from:
Use other than in accordance to the operation instruction booklets
Act of God, fire, civil unrest, accidents misuse, improper installation, or any alteration, modification or tampering of the product
Accident, normal wear and tear, corrosion, rusting or stains
Usage of wrong electrical supply / voltage
We shall not, under any obligations, legal or otherwise to, repair the product if the same shall be required as a result of losses. damages and malfunctions arising from any of the causes mentioned above.
Our decisions on all questions and complains regarding defects, shall be conclusive. Any product or defective part which has been replaced shall become New Era's property.
During the guarantee period, all products which are proved to be defective under proper use by reason only of faulty design, workmanship or materials shall be delivered by the purchaser directly to New Era Entertainment at 108 Pasir Panjang Road, #03-02/03 Golden Agri Plaza, Singapore 118535 at the owner’s expense and risk. Please retain your receipt as proof of purchase.